An Education
[Advance warning: rant ahead...]
Since early February I have been organising the Scottish book launch for a new title by an award-winning and very popular author who writes books for teenagers. It’s going to be a schools event and when the publisher phoned us up to talk about it we were extremely excited. We were asked [...]
Entitlement
Most of our customers are a pleasure to chat to; I would even go out for a glass of wine with quite a few of them. However, Vanessa and I have both commented recently that there are a few customers you want to take aside and point out that they have just been quite rude [...]